Description: Provide staff with a better understanding of the dish and offer pairing suggestions, ensuring consistent, high-quality service. This module equips servers with the knowledge to enhance guest experiences and boost satisfaction during weekly Bolognese events.

Tools: Microsoft Word, Articulate Storyline

Associated Documents: Design Document, Storyboard

Design Process for Bolognese Tuesdays Training Module

  1. Needs Assessment: I identified the need to equip servers with a deeper understanding of the Bolognese dish and its pairings to elevate guest experience during the weekly special.

  2. Content Development: Collaborated with the culinary team to gather details on the dish's ingredients, preparation, and wine pairings. This content was crafted into concise, digestible learning points, ensuring all key aspects of the dish were covered.

  3. Learning Objectives: I defined clear objectives for the module, including product knowledge, upselling techniques, and customer service tips.

  4. Interactive Learning Design: To engage servers, I incorporated a blend of instructional techniques, including quizzes and scenario-based learning, enabling them to practice real-world conversations.

  5. Visual & Multimedia Elements: Designed visually appealing slides that presented dish highlights, pairing suggestions, and key talking points. Included multimedia elements like images of the dish and wine to boost retention.

  6. Implementation & Feedback: Rolled out the module on a digital platform for easy access, collecting feedback from servers to make continuous improvements.